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Membership Policies

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Commitment Duration

All Capitol Floats Memberships require a 4-month minimum commitment. Memberships renew monthly 30 days after the date of initial sign-up until canceled. Members have the flexibility to pause or cancel their membership after the initial 4-month period.

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Membership Eligibility

In order to be in good standing as a member, you must retain a valid form of payment on your Capitol Floats account at all times. You may update your method of payment at any time by visiting: https://capitolfloats.floathelm.com/me

 

Membership Perks

Members are entitled to the unique benefits and privileges associated with their chosen membership type, as described in membership materials. In addition, all Capitol Floats members have access to the following universal Capitol Floats member perks, which may be applied to gift card purchases:

  • 10% off Massage Therapy

  • 35% off Fire & Ice

  • 50% off Infrared Sauna & Somadome

  • 15% off Retail items

Member discounts are automatically applied at the time of checkout in-house or online. No double-dipping! Member discounts may not be combined with any other promotional offer.

 

Unlimited Membership Booking

Memberships with unlimited service booking allowances may book up to (1) appointment per service type per day as outlined within the terms of their membership type, unless otherwise specified. 

For example, Club Fire & Ice members may book up to (1) Fire & Ice Room per day. Super Floaters Club members may book up to (2) Float sessions per day. 

 

Appointment 24 Hr Cancellation Policy

All appointments must be canceled or rescheduled at least 24 hours in advance. No-shows, late cancellations, and rescheduling within 24 hours of the appointment time will result in a charge for the full-service price or will be subject to a late cancellation fee as outlined below.

If the service was pre-paid: 

The service credit will be removed from your account as payment.

If the service is not pre-paid:

You will be charged $20 for the service.

If you are a MEMBER with an UNLIMITED Fire & Ice Room booking allowance:

You will be issued a fee for each no-show, late cancellation, or rescheduled appointment within the 24-hour window.

Fire & Ice cancellation fee: $20

 

 

Notice Period for Changes to Membership

Members are required to provide a minimum of 30 days’ notice for pause, cancellation, and upgrade/downgrade requests for their Capitol Floats Membership.

Members who fail to provide the required minimum 30-day notice for pause, cancellation, and upgrade/downgrade requests will be liable for any upcoming membership renewal payment within the 30-day notice period.

 

Billing During Notice Period

Members will be responsible for all membership fees and charges during the 30-day notice period, regardless of whether they continue to use the membership benefits or facilities during that time.

 

Membership Pause Requests

Pause requests must be submitted in writing to float@capitolfloats.com at least 30 days prior to the next renewal payment. Memberships may be paused for up to 30 days at one time after the initial 4-month commitment period.

Once the pause request has been received, Capitol Floats will confirm the pause period in writing, along with any additional instructions or information including the date that your membership payments will automatically resume.

 

Membership Cancelation Requests

Cancellation requests must be submitted in writing at least 30 days prior to the next renewal payment. To initiate membership cancellation, members must submit a cancellation request to float@capitolfloats.com. Please include your full name, the email address associated with your Capitol Floats membership account, and your desired date of cancellation.

Once the cancellation request has been received and processed, Capitol Floats will confirm the cancellation in writing, along with any additional instructions or information.

 

Upgrades/ Downgrades

Active members who wish to upgrade their membership may send an email to float@capitolfloats.com with their full name, the email address associated with the membership, and the desired upgraded membership.

Active members who wish to downgrade their membership must have already fulfilled the minimum 4-month period of their existing membership. Requests to downgrade should be sent to float@capitolfloats.com with your full name, the email address associated with the membership, and the desired membership.

 

Expiration of Benefits

Your membership benefits and discounts will expire on your cancellation date. Any service credits that remain on your account as the result of membership rollovers or purchases made with exclusive member discounts will automatically expire 60 days from the date of cancellation.

If your membership has been placed on a 30-day pause, your membership perks and discounts will be on hold until your membership resumes.

 

Partial Refunds

Capitol Floats does not provide refunds for membership renewal payments, pro-rata or partial refunds for any unused portion of the membership.

 

Rejoining

Former members who wish to resume their membership with Capitol Floats after canceling may rejoin by signing up online, or by sending an email to float@capitolfloats.com.

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